agree with most points esp managers. I had to investigate someone regarding call dodging in the past as im a senior, they got the boot and i agree that there are some people who are like that. however I for one trained in underwriting to ensure good c/s so that the policies i set up are all to customer requirements. Its not a poorly paid job, things have changed from the dark ages of the past when people were on like 13k (luckily I wasnt in this position when i started).
As for high turnover well i think that has a lot to do with thick skin, if you cant do the job right and give good c/s then your bonus gets crippled big time, well it does where i work. some people lose 50% for being idiots. Call marking nowerdays is not down to saying everything on a script, its making sure the client got what they asked for and doing it right.
I was in banking when the fsa changover happened, there have been even more rules and regs put in since then and i know there were alot of changes and people went out of business, however I dont think a monkey could do the job. For a start there is underwriting which believe me is complex. That was what got my wick up. At the end of the day we are human beings, if you walk out of any job for a day and cant say you did your best then maybe you shouldnt do the job.
Ulimately I feel your comments on a monkey doing my job and it being a dishonest job andnot well paid are completely bang out of order, we shall agree to disagree but i know im right